Your privacy is important to us. Thus, we have created a privacy policy that covers the way we collect, use, disclose, transfer and store our customers' information.
The customer may be asked to provide their personal and business information. The customer is not obliged to provide the requested personal information, but if he chooses not to do so, we will often not be able to provide our products or services, or answer any questions you may have.
You undertake not to use this website for illegal or prohibited purposes.
Confordrive belongs to:
Nome: Rui Daniel Monteiro Fernandes
Morada: Torre do Arnado, Rua João de Ruão, Nº 12 3000-229 Coimbra, Portugal
Contacto: 925 975 727
E-mail: info@confordrive.com
COOKIES
Confordrive uses cookies on its website, considering as such small text files with relevant information that the access device (Computer, Mobile / Smartphone or Tablet) loads, through the internet browser (browser), when a website is visited by the user.
The cookies used allow to improve the performance and browsing experience of its users, increasing, on the one hand, the speed and efficiency of response and, on the other hand, eliminating the need to repeatedly enter the same information.
The placement of cookies not only helps the website to recognize the user's device the next time he visits it, but it will also be essential for the functioning of the same. The cookies used do not collect personal information that makes it possible to identify the user, saving only generic information, namely the form or location / country of access and the way the user uses the website, among others.
Cookies only retain information related to the user's preferences and the user can, at any time and through his internet browser (browser), decide to be notified about the receipt of cookies, as well as block the respective entry in his system.
It is warned, however, that refusing to use cookies may result in the impossibility of accessing some areas of the website.
The user can disable part or all of the cookies at any time. Each browser has its own configuration process for this configuration. Non-acceptance of cookies may prevent the use of some of the website's features.
Confordrive may also use cookies when opening newsletters / emails, for statistical purposes, and which allow to know if they are open and to check clicks through links or advertisements within the newsletter. The user always has the possibility to disable the sending of newsletters / e-mail in his client area.
RGPD
1- Consent
Consent to use the data provided by the customer.
In the footer you will find a tab dedicated to cookies and GDPR, where you can indicate whether your data can be used in marketing campaigns, for statistical purposes or just for the purpose of providing services.
The User may at any time change / remove the level of consent provided for the processing of data by Confordrive and its partners.
2- Research / Portability
Provision of data collected and stored in a database.
Through the RGPD module, located at the bottom, you can consult all your data. In this research, identification data will be presented, as well as the billing data.
If the customer requests a document with the indication of the data that the company holds, it can export to Excel or CSV.
3- Anonymization
Anonymization / oblivion is a client's right, if the client wants to stop being contacted by phone or e-mail, he can request that the company database be forgotten.
The customer can request anonymity at any time, that is, their data is no longer available on their customer file.
This process is irreversible and can be carried out directly on our website using the appropriate form or in case of doubts or difficulties, by email or telephone.
4- Registration of activities
Keeping a record of all operations carried out with customer data has become mandatory, and it should be quick and easy to consult.
All access to customer data is recorded in a log file, where the accesses are stored.
5- Operations history
Regarding the history of operations, you should keep a record of all movements that may exist.
In the history of operations you can view the history of the movements made through the GDPR module, such as the searches carried out, information queries and anonymisations.
6- Conservation
The data recorded for the purposes of commercial transactions are kept according to the Portuguese law in force.
The current law requires the conservation of the history for a minimum period of 10 (ten) years.
The data collected for statistical and marketing purposes are kept for a maximum period of 1 year.
Personal data collected by Confordrive will be processed and stored within the European Union.
7- Security flaws
Confordrive implements the appropriate and necessary security measures to protect your data against destruction, loss and accidental or unlawful alteration as well as unauthorized access.
According to the legislation, any and all security breaches will be communicated to the responsible entities, and the affected customers will be contacted as soon as possible, within a maximum period of 72 hours.
WE ARE NOT RESPONSIBLE FOR IDENTIFICATION DATA OR OTHER INFORMATION YOU CHOOSE TO SEND, SUCH AS AN COMMENTARY AREA OR ANY OTHER ACCESSIBLE PUBLIC AREA THAT WE MANAGE OR MANAGE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE CANNOT BE LIABLE FOR ANY CLAIMS. LOSSES AND DAMAGES, INCLUDING, WITHOUT LIMITATIONS, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES INCURRED BY YOU OR ANY USER RELATED TO COMPUTER FRAUD, RISKS OR ANY OTHER CIRCUMSTANCES OF ANY OTHER INFRINGEMENT OR ANY INFRINGEMENT OR ANY OTHER INFERENCE. WITHOUT OUR EXPRESS AUTHORIZATION.
8- Data Collected
Only data provided by the user during the purchase and / or navigation process on our website are collected and stored.
Being its veracity and its consistency the responsibility of the user, which must confirm the data provided to Confordrive in the respective email of order / order confirmation.
Confordrive is not responsible for incorrect data filling during the ordering and / or registration process.
The data may be processed directly by Confordrive or by entities subcontracted for this purpose, namely, for the purposes of transportation, SMS sending, payment processing, satisfaction surveys, sales and after-sales support.
Confordrive and / or our subcontractors may contact you by mail, email or telephone to ask for information / clarification regarding the orders placed, your comments on our products, opinions regarding the operation of the website and satisfaction with our services.
The processing of the collected data is necessary for the fulfillment of the purchase and sale contract or for the performance of pre-contractual steps at the client's request, such as quotations.
We do not knowingly collect personal information from minors. As a parent or legal guardian, do not allow your children to send personal information without your permission.
9- Data protection
The entire navigation and ordering process on the website is encrypted with SSL connection over TLS, thus guaranteeing the security and integrity of the data while in transit.
Confordrive recommends using an updated browser / browser and the latest operating system to ensure the best possible security.
All data is stored in data centers with access control to the site as well as defended through advanced security systems defending against intrusions.
Various physical, logical, technical and organizational security measures have been adopted in order to protect personal data against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illegal treatment.
The User has the right to lodge a complaint with a supervisory authority, namely the National Data Protection Commission, in the event of a failure by Confordrive to comply with its privacy obligations.
All data collected is for exclusive use to provide our services, which are not provided and / or assigned to third parties.
Confordrive may use subcontractors for hosting computer equipment, under the terms permitted by the legislation that regulates the processing of personal data, these entities being obliged to keep confidentiality and guarantee security regarding the personal data to which, for this purpose, they have access. , and you should not use this data for any other purpose, or for your own benefit, nor relate it to other data you have.
Personal data may also be made available to courts and other competent authorities, in strict compliance with the provisions of the law.
For your privacy, we advise you not to include personal data, namely sensitive, or confidential in the emails you send to us.
Please do not send us credit card numbers or any sensitive personal information via email, if it still happens it will be destroyed immediately and without prior consent.
10- Data provided to third parties
Despite being on a website managed by Confordrive, it can also be referred to links to third party websites.
Occasionally, at our discretion, we may include or offer third party products or services on our platforms.
These third party websites have separate and independent privacy policies.
These policies are not managed or controlled by Confordrive, so we do not assume any responsibility for the content and activities of these linked websites.
However, we try to protect the integrity of our website and our platforms and we appreciate that you contact us if you want to give us your feedback on them.
We also recommend that you carefully read the terms and conditions and privacy policies of these linked websites before submitting any personal information or data.
11- Alteration of the Privacy Policy
The present terms of treatment of personal data can be changed at any time and without prior notice.
These changes will be duly publicized on the website in an easily visible format, for the ease of Users.
